Refund Policy

For eligible online purchases, you have 14 days from the day after delivery to tell us that you wish to cancel your order.

After telling us that you wish to cancel, you then have 14 days to return the goods to us.

Returned items must be unopened, unused, and in their original retail packaging, including all seals, wrapping, labels, and accessories where applicable.

This policy applies to change-of-mind returns. Faulty, damaged, incorrect, or not-as-described items are handled separately under your statutory rights.

For hygiene, safety, and product integrity reasons, we cannot accept change-of-mind returns of opened, unsealed, sprayed, used, or tampered-with fragrances or cosmetic/personal-care products.

Complimentary sample vials are non-returnable and have no cash value.

This does not affect your statutory rights if an item is faulty, damaged, incorrect, not as described, or otherwise does not meet your legal rights as a consumer.

Where available, we may include one complimentary 1ml sample of the same fragrance purchased.

This sample is provided so you can test the scent before opening the sealed full-size retail product.

If you decide the scent is not right for you, the full-size product can be returned only if it remains unopened, unused, and with all original seals and packaging intact.

Complimentary samples are free of charge, have no cash value, and are non-returnable.

To request a return, email support@marabusu.co.uk with your order number and reason for return.

We will review your request and confirm the next steps, including the return address and any information required to process your return.

Please do not send items back without contacting us first, as this may delay your refund.

For change-of-mind returns, return shipping costs are the responsibility of the customer unless we state otherwise.

We recommend using a tracked delivery service and keeping proof of postage until your return has been received and processed.

If the item is faulty, damaged, incorrect, or not as described, we will handle the matter in line with your statutory rights.

Once your return is received and inspected, approved refunds will normally be issued to the original payment method used for the order.

We will process eligible refunds within 14 days of receiving the returned goods or receiving evidence that the goods have been returned, where applicable.

Your bank, card provider, or payment provider may take additional time to display the refund in your account.

Where a refund is due, we will normally refund the original payment method used for the order.

If you prefer, contact customer support at support@marabusu.co.uk to ask whether your refund can be issued as Marabusu store credit instead of a card or payment refund.

Store credit is optional and will only be issued where you clearly request or agree to it. Store credit can be used towards future purchases on our website. Store credit has no cash value and cannot be exchanged for cash, except where required by law.

Choosing store credit does not affect your statutory rights.

If you cancel an eligible online order within the legal cancellation period, we will refund the product price and the standard delivery charge where required by law.

If you selected a more expensive delivery option, we only refund up to the cost of our standard delivery service.

Return postage for change-of-mind returns remains the customer's responsibility unless we state otherwise.

If your order is faulty, incorrect, damaged on arrival, or not as described, please contact us as soon as possible at support@marabusu.co.uk with your order number and supporting photos.

Reporting damage promptly helps us investigate the issue with the courier and resolve the matter quickly, but this does not affect your statutory rights.

Where appropriate, we may offer a refund, replacement, or another remedy in line with UK consumer law.

Nothing in this policy excludes, restricts, or limits your statutory rights under UK consumer law.

If goods are faulty, not as described, not of satisfactory quality, or not fit for purpose, your legal rights remain unaffected.